Shipping policy

Shipping Policy

Effective Date: October 2, 2026

Thank you for shopping at Squish & Sparkle! We want to make sure your goodies arrive safely and quickly so you can start enjoying them. Please review our shipping policy below to understand how and when your order will ship.

1. Order Processing Time

 All orders are processed within 1 to 3 business days. (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, along with a tracking number.

 Note: During peak holiday seasons or sales events, processing times may take slightly longer.

2. Domestic Shipping Rates & Estimates

We offer the following shipping options for local deliveries:

 Standard Shipping:

 Delivery time: 5-8 buisness days 

 Cost: R85.00

 International Shipping:

 Delivery time: 7-14 Business days  

 Cost: R150

3. International Shipping

We currently ship worldwide.

 International shipping rates are calculated at checkout based on destination and package weight.

 Customs and Duties: Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer.

4. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking link. Please allow up to 24-48hrs for the tracking portal to activate with live updates.

5. Lost, Stolen, or Damaged Packages

 Squish & Sparkle is not liable for products lost or stolen once the courier has marked them as delivered.

 If your package arrives damaged, please take clear photos of the packaging and the damaged items within 24 hours of delivery and email us at ashleighartz@gmail.com so we can assist you with a claim or replacement.

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to catch errors, but if a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for re-shipping costs.

Questions?

If you have any questions or concerns about your shipment, we are always happy to help! Reach out to us at:

 Email: [ashleighartz@gmail.com]